70% of the products on our site are ready for delivery. Shipping times can also be viewed on each individual product page.

Standard deliveries are to be understood as STREET FLOOR.

ATTENTION: As soon as you receive the goods, please inspect the aesthetics of the boxes and if you find any broken and/or dented you must write on the invoice 'you receive n° x broken packages and the anomaly found (it is not sufficient to simply write yes accept with reserve if broken packages are found, the omission of the wording on the invoice will not allow us to be able to replace the contested package/s free of charge (if it is not possible to view the packages, because for example they are received inside the packaging or apparently perfect you must still write "I accept subject to control" on the delivery note or on the courier slip)

  If the received package has the perfect package/s (which must be demonstrated by sending photographic documentation), but after opening the boxes some breakage is found, this dispute must be made on the same day in which the goods are received by email to thegraylingfisherman@gmail.com. Also in this case it is mandatory to sign subject to control in order to open an insurance case.

The Grayling Fisherman provides all the necessary guarantees essential for online purchases.

Right of withdrawal

Pursuant to art. 52 ss DL 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the purchase contract for any reason.

To exercise this right, the customer must send The Grayling Fisherman a communication to that effect via email thegraylingfisherman@gmail.com within 14 days from the date of receipt of the goods.

The return of the products must take place within 14 days of the notification of withdrawal (Article 57 of the Civil Code).

The art. 57 C.d.C. establishes that "The consumer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods":

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and boxes), kept and absolutely sealed. The right of withdrawal cannot be applied to customized or non-catalogue products, made specifically for individual requests pursuant to and within the limits of Legislative Decree 6 September 2005 n. 206, in article 59 paragraph 2 letter d)

Applies to product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product. The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment; the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in the event of damage to the goods during transport, The Grayling Fisherman will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier of his choice and obtain the reimbursement of the value of the asset (if insured); in this case, the request for withdrawal will be cancelled;

Without prejudice to any repair costs for ascertained damage to the original packaging, The Grayling Fisherman will refund the customer the entire amount already paid, pursuant to art. 56 C.d.C. The repayment times are 14 days from receipt of the notice of withdrawal, the refund could be withheld beyond 14 days only until the Consumer proves that he has returned the goods or until they have been received.

The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where The Grayling Fisherman ascertains: the use of the goods; the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product; damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the goods will remain at The Grayling Fisherman's headquarters, available to the Customer for collection at his expense.

Example of withdrawal form: If you wish to withdraw from the contract, please complete the following form and return it to us by email: thegraylingfisherman@gmail.com.

I hereby wish to withdraw from the contract concluded with me for the purchase of the following goods(s): _____________________________________________

Indicate the goods ordered (the goods ordered), object of the exercise of the right of withdrawal.

Total price of the goods(s): _______________ Order dated: _______________ Receipt date: _______________ Your address:_______________________________ (Name and Surname)_____________________________________________

(Street) _____________________________________________ (ZIP Code Place) Date: __________________ ________________________

Cross out unnecessary words.

Conformity and Warranty

The responsibility for transport is borne by The Grayling Fisherman, who will take action against the courier in the event of damage to the product which occurs during transport.

The Customer must check the conditions of the Products that are delivered to him, assuming the risk of non-delivery or damage to the products ordered, for reasons not attributable to the Seller, only when the Customer, or a third party designated by him and other than carrier, physically comes into possession of such products.

At the time of delivery, the Customer must check that the packaging is intact, not damaged, not punctured or open. Any damage must be immediately reported to the courier who carries out the delivery (accepting the goods with a reserve of checks to be written on the courier's DDT or on the PDA: Ex: "box with holes, open box, dented box"

In the event that the product is damaged during transport, the Customer must notify it by email thegraylingfisherman@gmail.com within 24 hours with photographic documentation.

Pursuant to art. 130 of the Consumer Code, the Seller is liable to the Consumer for any lack of conformity existing at the time of delivery of the goods.

In the event of a lack of conformity, the Consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or termination of the contract. The Consumer can ask, at his choice, the Seller to repair the goods or to replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

In the event that the package shows obvious signs of tampering or alteration, the Customer is also advised to promptly notify Customer Service at the email address: thegraylingfisherman@gmail.com.

The guarantee of legal conformity of the goods, provided for by articles 128 ff. of the Consumer Code, is equal to 24 months: specifically, the Seller is liable, pursuant to article 130, when the lack of conformity occurs within two years of delivery of the goods. It is understood that the Consumer loses this right if he does not report the lack of conformity to the Seller within 2 (two) months from the date on which he discovered the defect (Article 132 of the Consumer Code).

The Consumer's request aimed at asserting the guarantee of conformity of the products must be communicated to the Seller by contacting the Customer Service via email: thegraylingfisherman@gmail.com.